FAQs

Everything you need to know about Winter at Welly

Full Terms & Conditions of entry are available on our website via the following link: https://winter.wellingtoncountrypark.co.uk/terms-conditions/.

This winter, our Reception Building is being transformed into a brand-new indoor space where little ones, can learn, grow and develop through play. With three keys areas dedicated to both role play and soft play and creative play, our younger visitors can discover, create, and interact with others in a safe, warm, and welcoming environment.

With indoor play areas all designed to spark imagination and build confidence, there will also be fun crafts and creative activities too.

This event is only suitable and designed for children up to the age of 5 yrs and below.

Winter at Welly Park is open Monday – Friday only between 9:30am – 2:30pm and runs from 10th November 2025 to 19th December 2025 and 5th to 23rd January 2026 inclusive.

This event is only suitable and designed for children up to the age of 5 yrs and below.

The event is more designed at children who can walk without support from an adult, walking aid etc but pre-walkers are able to attend. If you are bringing a pre-walker, they are free of charge.

However, please note, if you are attending with a ‘pre-walker’ who is not accompanied by and elder sibling, the ‘pre-walker’ must purchase a full child’s ticket.

Winter at Welly Park is not a supervised play event and when purchasing a ticket, parents/guardians accept full responsibility for the supervision of the children in their care. All children must be supervised by an adult (over 18) at all times!

Unfortunately, not. Winter at Welly Park takes place totally within the Reception Building and no access will be available to the main Country Park or any of its play facilities.

Prices for entry are charged individually for adults and children, with prices varying on the day you visit. Please click here to view a full list of prices.

Tickets must be pre-purchased, and each child and adult will require a ticket. Please pre-book your ticket as we would not want to refuse entry and cause upset on the door. All Children under the age of 18yrs old, must be accompanied by an adult aged 18 and above.

Tickets are limited per day and sold on a first come first served basis.

Yes, if you pre-book your tickets.

Due to the size of the area involved and so the children can enjoy each area without it becoming too overcrowded we will restrict the numbers of tickets (adults and children, not including pre-walkers) to be purchased each day.

Due to limited availability, there are no Disabled/Special Need Tickets available nor any Free tickets for Carers. Disabled/Special Need visitors along with carers will each require their own ticket.

Once you have purchased your ticket, you may turn up at any time during the session. Last entry is 1:00pm and all visitors must vacate the building by 2:45pm.

If you purchase tickets and cannot attend, please note tickets are non-refundable and refunds will not be given under any circumstances. This may include but is not limited to, bad or inclement weather, health issues, car breakdown, traffic incident, etc.

However, if you wish to move your booking, you can do so up to 48 hours prior to your arrival time at the latest, subject to availability. All changes will be subject to a £2.00 Admin fee. Tickets cannot be moved after this time.

For full Terms and conditions, please see https://wellingtoncountrypark.co.uk/legal/terms-of-entry/

As Winter at Welly Park is a special ticketed event being operated outside Wellington Country Park’s normal operating times and takes place totally within the Reception Building with no access available to the main Country Park or any of its play facilities, Annual Passes and any benefits attributed to Annual Passes e.g. drinks voucher, free entry vouchers do not apply to this event .

As such all visitors including Annual Pass holders must purchase a ticket. However, discounts are available for Annual Pass holders, provided your Annual Pass is valid and in date for the day on which you intend to visit the event.

If you have purchased an Annual Pass discounted ticket and your Annual Pass is not valid for the day of your visit, you will be charged any additional cost before entry. No refund will be given if you decide not to enter.

If you have booked an Annual Pass discounted ticket, for each Annual Pass discounted ticket purchased, each visitor must have their own individual Annual Pass which is still valid and in date for the day of your visit. If not, you will need to purchase them their own full price ticket.

Yes, our café will be open from 9:30am – 2:30pm (last hot food orders at 2:00pm) offering a small range of hot and cold drinks, hot and cold snacks, pastries and child friendly meals including ‘Pots for Tots’ (handmade, responsibly sourced dietician approved children’s meals suitable from 9 months). A small range of Ella’s Kitchen pouches will also be available.

No food or drink of any kind is permitted in the play or craft areas.

Highchairs are available for use.

Please note you are unable to bring your own food/drink.

Visitors may not bring outside food and drink into ‘Winter at Welly Park’ (including weaning of babies). You will be asked to sign an agreement to this rule, on purchasing your ticket. Only food and drink purchased on the premises may be consumed on the premises.

Our café will be open from 9:30am – 2:30pm (last hot food orders at 2:00pm) offering a small range of hot and cold drinks, hot and cold snacks, pastries and child friendly meals including ‘Pots for Tots’ (handmade, responsibly sourced dietician approved children’s meals suitable from 9 months). A small range of Ella’s Kitchen pouches will also be available.

No food or drink of any kind is permitted in the play or craft areas.

Full toilet facilities and baby change facilities are available, within the Reception Building.

Prams and buggies are not permitted in any of the play/craft areas. A buggy park is provided at the main entrance to the building. WCP is not responsible for any loss or damage to personal property, including buggies/prams during your visit.

The building is on the flat and has ramped access, so the main building is fully accessible for wheelchairs. A disabled toilet is also available. Due to restrictions and safety equipment, access to the play areas will not be available to wheelchairs.

In all the play areas, all visitors and children must remove their shoes and must wear socks. Clean indoor slippers are permitted. There is no exception to this rule. If you (the customer) or your child requires shoes for walking, you must contact us to discuss prior to your visit.

This will be strictly enforced and anyone breaking this rule will be asked to vacate the play area immediately and maybe asked to leave premises and no refund will be given.

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Everything you need to know before visiting